You can create groups of agents to whom you can assign tickets to just like individual agents. Every agents in the group can manage tickets assigned to the group. If you want to assign ticket to group and expect any available agent in the group to pick the ticket ticket, this add-on is for you. Email notification with recipient “Assigned Agent” is enabled, for ticket assigned to agent-group will get sent to all agents of the group.

Herrington – Business Consulting WordPress Theme
Herrington – the ultimate WordPress theme with Elementor page builder for seamless design customization and stunning results. Drag and drop elements with ease, experiment with styles, and preview changes instantly for a user-friendly and visually impactful website.






