Knowledgebase or Documentation saves time of your customers to asks you questions and wait for you to reply. Ultimately it also reduces number of tickets come to you. This add-on will integrate popular Knowledgebase plugins available for WordPress. This is list of available integrations and still counting –
Knowledgebase by PressApps
WP Knowledgebase by Maeve Lander
Helpguru Knowledgebase by HeroThemes
BasePress Knowledgebase by 8Bits in a row
BWL Knowledgebase Manager by xenioushk
Knowledge Base for Documents and FAQs by Echo Plugins
KnowledgeBase X w/ FAQ, Glossary Powered by WPBot ChatBot/HelpDesk
BetterDocs – Best Documentation & Knowledge Base Plugin by WPDeveloper
These add-ons integrated with SupportCandy so that agents can use Knowledge-base while replying to tickets. They can insert either Knowledge-base link or Knowledge-base contents to reply description just like macros or canned replies