TotalDesk is the only all in one helpdesk solution for WordPress. Including a ticket- & notification system, livechat, knowledge base, report and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk!
HelpDesk Features
Ticket System
3 Differnt New Tickt Forms
Inbox Fetching
2 Roles: Agent & Reporter
My Tickets Page
Set default values for new tickets
Set own ticket Status
Set custom ticket Types
Set custom ticket Project / Systems
Attachment Support
Inform Agents in Notifications
HTML WYSIWIG Comment Form
Saved replies
Logging / History system
XLS export
Reporters & Agents can reply to Email
Ticket Overview (assigned to, status in colors)
Set Inbox Archieve Folder
Notifications
Email Notifications
Desktop Notifications
Slack Notifications
Notify when a ticket has been created
Notify when someone replied
Notify when a status has changed
Notify when an agent has ben assigned
Livechat
Start a chat with a new subject (new ticket)
Enter a chat with a given ticket ID
Send a message (new ticket) when no agent is online
Every chat conversation will be saved
Knowledge Base
Create a FAQ based on a ticket
Group FAQs into topics
Set custom Icons for Topics
Live search for FAQs
Track FAQ views
3 Built in widgets
Order FAQs by View / Popularity
2 Layouts (boxed, list)
Reports
Tickets By Agent
Tickets By Status
Tickets By Type
Tickets By System
Tickets By Year
Tickets By Month
Tickets By Year & Month
Integrations
WooCommerce
Envato
Slack
Well Documentented
Compatibility
WordPress 3.8.1+
PHP 5.4+
WPML Support
WooCommerce 3.1
