WooCommerce Smart Refunder
Instant and Painless Refunds
WooCommerce Smart Refunder removes pain from the refund process – both for customers and store owners.
With WooCommerce Smart Refunder:
Customers can request a refund from My Account – easy, quick and complete
Customer get instant refunds if store owners opt in and the payment gateway supports it
Store owners can see refund requests in WooCommerce and process them manually, if instant refunds are unavailable
Store owners can issue cash refunds or store credits (need a separate plugin Smart Coupons)
Customers can request full or partial refunds
Order and pricing details are available for review
The process is quick, simple and automated
Make it easy for customers to request refunds through their My Account page.
Refunds that Are Both Quick and Easy
Smart Refunder for WooCommerce is a tool that makes the refund process easier for both customers and store owners alike.
Smart Refunder for WooCommerce:
Customers can easily, quickly, and completely request a refund using My Account.
If a store owner and the payment gateway allow it, customers can get refunds immediately.
WooCommerce allows store owners to view refund requests and manually process them if immediate refunds are unavailable.
Cash refunds or store credits can be issued by store owners (need a separate plugin Smart Coupons)
A complete refund or partial refund can be requested by customers.
Detailed order and pricing information is available for public consumption
An automated and streamlined approach makes it possible to get the job done quickly.
When a buyer requests a refund, you know you’ve lost a sale. They could be lost forever if there is any delay or problem.
Products That Can Be Downloaded
With WooCommerce Smart Refunder, you can automate the refund process for any digital or subscription-based products you offer. Customers can request a refund and receive it right away, without having to wait.
Coupons or Refunds in Cash
If your clients have requested coupons for refunds and you have opted to grant them, a new voucher will be sent to them right away.
Products in the Real World
Smart Refunder allows customers to request refunds from My Account and displays refund requests in WooCommerce if you’re selling physical products or using a gateway that doesn’t handle refunds. Refund requests are then manually processed. You’ll save time since you’ll have all the information you need right at your fingertips.
Unsatisfied with the Standard Refund Procedure A customer can reach the support team through email, chat, or phone.
The customer requests a refund and provides information about their order or goods.
The store owner investigates the request, checks the order in WooCommerce, and authorizes the payment.
If the store owner is unable to locate the transaction, the consumer will be asked for additional information.
Shop owner logs into PayPal (or other preferred gateway) website after transaction details are confirmed.
Customer receives notification that a refund has been granted by the store owner after the transaction has been tracked down.
Depending on how quickly help requests are processed, this could take anywhere from minutes to days. Both the shop owner and the customer find it unpleasant.
Process for Smart Refunds
The customer logs into My Account and locates the order for a refund by searching for it.
Completed refund request form from customer detailing reason for refund and refund amount
“Refund-requested” is now the order’s status.
An immediate cash refund or discount is delivered based on the settings and compatibility of the payment gateway.
The store owner can manage refunds from WooCommerce if an immediate refund isn’t allowed or practicable.
As part of the refund process, the store owner can either accept or refuse the refund, provide a full or partial refund, and can even send a customer note.
All updates are sent to both the consumer and the administrator through email.
Once the order is processed, the order status changes to “refunded.”
